Return Policy
Changed your mind? No problem.
If your purchase has not met your expectations, you can make a return.
You can notify us of your wish to make a return by sending an email to Customer Service: info@fuebue.com
TERMS AND CONDITIONS FOR MAKING A RETURN
- You must manage the return before the established deadline:
- Online shopping:Β you have 7 days from the shipping date of your order.(For U.S.A 30 days)
- Items must be in their original condition and include all labels.
-
DROP POINT RETURN
You can return your items by dropping off your package at a drop point.The cost of the return request is β¬6,00Β EUR ( for addresses in the Netherlands) , which will be deducted from your refund.Once you have requested the return, we will send you an email with instructions for shipping and as many labels as boxes you are going to send.Please follow the instructions and drop off the return to the drop point of your choice of the carrier that we have indicated.
-
It is not necessary to include a purchase receipt.
| Belgium | β¬10 EUR |
| Germany | β¬10 EUR |
| France | β¬15 EUR |
| Spain | β¬20 EUR |
| Austria | β¬15 EUR |
| ItalyΒ | β¬20 EUR |
| Greece | β¬30 EUR |
| United KingdomΒ | please inquire ! |
| United States | please inquire ! |
Β
-
Remember: you have to send the items you wish to return before the return period expires.Due to their special characteristics, our itemsΒ can be returned or exchanged as long as they are in the same condition as when they were purchased and still have the bag or protective sticker with which they were sent.
-
REFUNDS
It will take approximately 14 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items to the same method initially used for the purchase.Please note, that Fue-Bue will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.
- The refund will be made to the same payment method you used to place the order, as soon as possible and at the latest within 14 days of us receiving the items back or you providing evidence of having sent back the items. If you have not received your refund within 14 days, please contact Customer Service and we will help you.