Refund policy
At Fue-Bue Store, we want you to be happy with your purchase. If an item isn't quite right, you can easily submit a return request through our online return portal.
1. Return Period
You have 14 days from the day you receive your order to notify us that you wish to return an item.
2. How to Request a Return
You can easily request a return through our online return portal.
- Sign in using the email address associated with your order.
- Enter the verification code sent to your email.
- Select the order and the items you wish to return.
- Select a return reason and submit your request.
- Once your request has been reviewed, you will receive further return instructions.
Start your return: account.fuebue.com
3. Return Conditions
All items must be unworn, unused, and returned in their original condition, with all original product tags attached.
Items may only be tried on to check their size and fit, just as they would be in a physical store.
Please ensure that returned items are:
- Free from perfume, deodorant, smoke, and any other noticeable odours.
- Free from makeup, foundation, and other cosmetic stains.
- Free from signs of wear, washing, damage, or alterations.
- Returned with all original product tags attached.
Please take extra care when trying on clothing, especially when wearing makeup or perfume.
Handling beyond what is necessary to inspect and try on an item may result in a deduction for diminished value.
4. Return Shipping & Return Labels
To make the return process easier, we provide a return shipping label once your return request has been processed.
Return shipping is not free. The return shipping fee is paid by the customer and will be deducted from the refund amount. The applicable fee will be clearly displayed in our return portal before you submit your return request.
Returns from the Netherlands
For returns within the Netherlands, you can use your PostNL return label in any of the following ways:
- Digital label: Show the return barcode on your phone at a PostNL service point.
- Print at home: Print the return label yourself and securely attach it to your parcel.
- Print at PostNL: Have your return label printed at a PostNL service point.
Returns from Other Countries
For returns from countries outside the Netherlands, the return label must be printed and securely attached to the parcel before shipping.
Digital return labels are not available for international returns.
Please package your items securely and keep your proof of postage until your return has been processed.
For incorrect, damaged, or faulty items, return shipping costs will be covered by Fue Bue Store where required by applicable consumer law.
5. Refunds
Refunds will generally be issued to the original payment method used when placing the order.
Once we receive your returned items, we will inspect them to assess their condition and process the applicable refund.
For returns covered by the statutory right of withdrawal, we may withhold reimbursement until we have received the returned items.
Refunds will be processed within 7 days.
If you return your entire order under your statutory right of withdrawal, the original standard delivery costs will also be refunded. Additional charges for express or premium delivery are not refundable beyond the standard delivery amount.
For partial returns, original delivery costs are not refunded.
The time it takes for your refund to appear in your account may vary depending on your bank or payment provider.
6. Damaged, Incorrect or Faulty Items
If you receive an incorrect, damaged, or faulty item, please contact us at info@fuebue.com with your order number and a description of the issue.
We may ask for photos to help us assess the situation and resolve it as quickly as possible.
We will provide an appropriate solution in accordance with applicable consumer protection laws.
7. Items Excluded from Returns
Certain items may be excluded from returns where a legal exception applies, including qualifying sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.
8. Exchanges
If you would like to exchange an item for a different size, colour, or product, you have two options:
- Place a new order: You can order your preferred item directly through our website and return the original item through our return portal.
- Request assistance with a new order: You can return your original item first and contact us at info@fuebue.com. Once your return has been processed, we can help you arrange a new order for your preferred item.
Please note that standard delivery fees apply to all new orders, including orders arranged following a return or exchange request.
All returns are subject to our return conditions and applicable consumer rights.
9. International Returns
For orders shipped outside the European Union, return conditions, customs procedures, and applicable consumer rights may vary depending on the destination country.
If you need assistance with an international return, please contact us before shipping your parcel.
10. Contact Us
For any questions regarding returns or refunds, please contact:
Fue Bue Store
Email: info@fuebue.com
Website: www.fuebue.com
Last updated: 19 October 2026